Direct Independence Care

Services Users Testimonials

I have been looked after by Direct Independent Care Limited (DICL) for about 27 years. My condition is Multiple Sclerosis (MS) which is a chronic, progressive disease of the Central Nervous System. My MS is a constant and gradual decline in ability with sudden, unpredictable relapses that require immediate intervention. The staff that take good care of me always have a smile on their faces and make time for a quick chat and laugh, no matter how busy they must be. They brighten up my life and make their visits so much more than a quick shower or a change of clothes.

-G. Tatlow (Hayes)

Direct Independent Care have been looking after my mother since 2024. They have provided a consistent level of 24 hour care for her and have managed the situation very well. Their carers have all been professional, kind and efficient and our mother is happy. We cannot thank them enough for all they have done for us.

-MB ( daughter)
Esher

We are very happy with DICL and their professional approach and care given to my dear friend Joan. Great service.

-Jenny Dean (POA)
Sunbury

I would recommend DICL to anyone that needs care at home. We have been using their services for almost a year now and they are caring, responsive, professional and reliable at all times. Having two people whose needs have increased rapidly is stressful enough but DICL’s carers and management have eased the load with their support and advice at all times. We cannot thank the team enough for all their help.

-Cristina S

My mum is being cared for by a team of great carers both Day & Night with one to one care. Most of the team have worked with the company for a long time so work well as a team. Messages & updates at handover are verbally & written so all very well co-ordinated. They Care very well for my mum with washing, meals, encouragement, companionship. Provided by a upbeat & positive vibe. They also take care of the household tasks, stock checking for food & cleaning supplies etc. Over seeing that medication is in order eg. stock, supply, dealing with doctors prescriptions & chemists to ensure mum the correct medication administered. I can visit my mum as a daughter and have peace that she is taken care of 😊 oh & they all seem to like dogs, which means i can take mine with me sometimes when i am visiting. Thank you. I did use a previous agency who we did not have a good experience with, so to get this type of service makes me really appreciate this company. Thank you.

-Gina Batty

My mum is absolutely delighted with the care and kindness she is given by the carers. She really looks forward to their visits and in her own words " I would recommend them to everybody . We are very impressed with their professionalism and would like to thank them for all their care and hard work.